Return & Exchange Policy
- We accept returns and exchanges on any unused and unwashed products, in original packaging, within 30 days of purchase. After 30 days, Crane & Canopy cannot accept returns for any reason.
- Products with woven or law labels removed will be considered used.
- Orders for monogrammed items, fabric swatches or final sale items cannot be cancelled or returned.
- Returns are refunded in the original payment form, minus outbound shipping and handling. Once we receive your return to our warehouse, please allow 10 to 16 business days to screen and process returns.
- Crane & Canopy can only refund payments via the original payment method. Alternatively, we can offer store credit.
- For tips on how to best care for your bedding, please visit our Care page. We cannot accept items damaged through normal wear and tear, discoloration due to by bleach, benzoyl peroxide and alpha hydroxy acid or residual bleach, and cannot claim responsibility for shrinkage or damage caused by washing machines, irons, steamers, or professional dry cleaners.
- We provide free return/exchange shipping for orders coming from the continental United States. Canada, Hawaii, Alaska, and Puerto Rico do not quality for free return/exchange shipping.
- Any returns received within 30 days that are used or washed or not in its original packaging will be subject to a 70% restocking fee.
- We can only offer ONE free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the return without a restocking fee, but will not offer free return shipping.
For Exchanges or Returns
Please email firstname.lastname@example.org with your order number and request.
Please use our ONLINE RETURNS SYSTEM
You will need your order email address and order number (both can be found on your packing slip or in the order confirmation emails).